Terms & Conditions

To use our Service, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

You must be at least 18 years old to use our Service. By using the Service, you represent that you meet this age requirement.

You are solely responsible for all activities that occur under your account and must notify us immediately of any unauthorized use.

Product listings include descriptions, images, quantities, and pricing as provided by participating retailers. While we strive for accuracy, product information may vary and is subject to change without notice.

Product availability is real-time and subject to change. Items may sell out between the time of viewing and attempted purchase.

All prices are clearly displayed in the applicable currency. Prices may include discounts reflecting the surplus nature of the items and their proximity to sell-by dates.

• ALL PRODUCTS ARE SOLD STRICTLY "AS SEEN" AND "AS IS." By purchasing through our Service, you acknowledge and agree that: Products may show signs of wear, minor damage, or imperfections
• Packaging may be damaged, dented, or opened
• Products may be approaching or at their sell-by, best-before, or use-by dates
• No warranties or guarantees are provided regarding product condition, quality, or fitness for purpose
• Visual representations may not exactly match the actual products received.

You acknowledge that you should inspect all items upon collection and that acceptance of items constitutes acceptance of their condition.

Products available through our Service may be at or near their sell-by, best-before, or use-by dates. Date information is provided where available but may not be comprehensive.

• CONSUMPTION OF ANY PRODUCTS PURCHASED THROUGH OUR SERVICE IS ENTIRELY AT YOUR OWN DISCRETION AND RISK. You acknowledge and agree that: You are solely responsible for determining the safety and suitability of any products for consumption
• You understand the difference between sell-by, best-before, and use-by dates
• You will use your own judgment regarding the safety of consuming products at or past their indicated dates
• You will properly inspect products before consumption
• You assume all risks associated with consuming products that may be at or past their indicated dates.

We, our partners, and participating retailers accept no responsibility or liability for any consequences arising from your consumption of products purchased through our Service.

CRITICAL ALLERGEN WARNING: You are solely responsible for checking all allergen information before purchasing and consuming any products through our Service.

• While we and our participating retailers strive to provide accurate allergen information, you acknowledge and agree that: Allergen information may be incomplete, inaccurate, or out of date
• Product packaging and labeling may have changed since information was uploaded
• Cross-contamination may have occurred during manufacturing, storage, or handling
• Surplus food items may have damaged or unclear labeling
• Information displayed on our platform may not reflect the most current product formulations.

• YOU MUST ALWAYS: Carefully read all product labels and packaging upon collection
• Check ingredient lists for known allergens and dietary restrictions
• Verify allergen information directly from product packaging
• Contact manufacturers directly if you have specific allergen concerns
• Exercise extreme caution if you have severe allergies or dietary restrictions.

• If you have severe or life-threatening allergies (including but not limited to nuts, shellfish, dairy, eggs, soy, wheat, or other allergens), we strongly recommend: Consulting product packaging directly before consumption
• Contacting product manufacturers when in doubt
• Considering whether surplus food purchases are appropriate for your health needs
• Having appropriate emergency medications available.

• ZEERO, PARTICIPATING RETAILERS, AND THEIR RESPECTIVE EMPLOYEES ACCEPT NO LIABILITY FOR: Allergic reactions or adverse health effects from product consumption
• Inaccurate, incomplete, or missing allergen information
• Cross-contamination of products
• Failure to identify allergens in purchased products
• Any health consequences arising from dietary restrictions or food sensitivities.

• This allergen policy also applies to other dietary requirements including but not limited to: Vegetarian and vegan diets
• Religious dietary restrictions (halal, kosher, etc.)
• Medical dietary requirements
• Gluten-free and other specialized diets. You are solely responsible for verifying that products meet your specific dietary needs.

Orders are placed through our mobile application with payment processed at the time of purchase.

We accept various payment methods as displayed in the app. All transactions are processed securely through our payment partners.

You will receive confirmation of your order via email or in-app notification, including collection details.

Products must be collected from the designated participating store within the specified time window. Collection instructions will be provided with your order confirmation.

You may be required to provide identification and order confirmation upon collection.

Items not collected within the specified timeframe may be forfeited without refund, at the discretion of the participating retailer.

Given the nature of surplus food items and our "sold as seen" policy, ALL SALES ARE FINAL. We do not accept returns or provide refunds except in the following limited circumstances.

• Refunds may be considered only in cases of: Technical errors resulting in double charging
• Items being unavailable for collection due to store error
• Significant discrepancies between ordered and available items (at our sole discretion).

Any approved refunds will be processed to the original payment method within 5-10 business days.

• The following items are strictly prohibited from sale through our Service: Illegal substances or controlled drugs
• Prescription medications or pharmaceuticals
• Products subject to product recalls or safety warnings
• Items that require special licenses or permits to sell
• Baby formula or infant food products past their expiry dates
• Any items deemed unsafe for consumption by relevant authorities
• Products that violate applicable laws or regulations.

• Certain products available through our Service may be subject to age restrictions, including but not limited to: Alcoholic beverages
• Tobacco products and related accessories
• Electronic cigarettes, vaping products, and e-liquids
• Energy drinks (where age restrictions apply)
• Other products restricted by local law.

• IMPORTANT: For all age-restricted products: Store Responsibility: Participating retailers are solely responsible for verifying that the collection and handover of age-restricted items complies with all applicable local laws, regulations, and licensing requirements
• Age Verification: Stores must verify the age and identity of consumers collecting age-restricted items in accordance with local legal requirements
• Legal Compliance: Retailers must ensure that the sale and handover of tobacco, vaping products, alcohol, and other restricted items is in full compliance with their local jurisdiction's laws and regulations
• Discretionary Handover: Stores have the absolute right to refuse handover of any age-restricted items if they believe the transaction would not comply with local law or if proper age verification cannot be completed
• No Platform Liability: We accept no responsibility for retailers' compliance or non-compliance with age restriction laws.

• By purchasing age-restricted items, you represent and warrant that: You meet the minimum legal age requirements in your jurisdiction
• You will provide valid identification when collecting such items
• You understand that stores may refuse to hand over items if legal requirements are not met
• You will comply with all applicable laws regarding the possession and use of such products.

• We reserve the right to: Remove any prohibited items from our platform immediately
• Suspend or terminate accounts of users who attempt to purchase prohibited items
• Cooperate with law enforcement regarding any illegal activities
• Update this list of prohibited items at any time without prior notice.

• You agree to use our Service only for lawful purposes and in accordance with these Terms. You will not: Violate any applicable laws or regulations
• Interfere with or disrupt the Service
• Attempt to gain unauthorized access to our systems
• Use the Service for commercial resale purposes
• Harass or abuse other users or store staff.

• When collecting items, you agree to: Follow all store policies and procedures
• Treat store staff with respect and courtesy
• Collect items only during designated hours
• Not disrupt normal store operations.

OUR SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

• TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR: Any indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Personal injury or illness resulting from product consumption
• Any damages arising from product defects, contamination, or spoilage
• Store-related issues or interactions
• Retailers' compliance or non-compliance with age restriction laws or regulations
• Any issues arising from the sale or handover of age-restricted products.

Our total liability to you for any claims arising from or related to the Service shall not exceed the amount you paid for the specific transaction giving rise to the claim.

You may terminate your account at any time by contacting customer support or using the account deletion feature in the app.

We may terminate or suspend your account immediately if you violate these Terms or for any other reason at our sole discretion.

Upon termination, your right to use the Service ceases immediately, but these Terms remain in effect regarding prior use.

These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles.

Any disputes arising from these Terms or the Service will be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].

You agree to resolve disputes individually and waive any right to participate in class action lawsuits.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

We may assign these Terms without your consent. You may not assign your rights under these Terms without our written consent.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.